Of course, it depends on who you speak to on the phone. Some users on Reddit have reported that they were able to call Microsoft’s technical support staff to get their install code re-activated.
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After all, your copy of the software’s activation code is already linked to a computer, but one with new parts or a freshly re-installed operating system may not count. The updated licensing terms does not make it clear whether it allows you to re-install your copy of Office 2013. Perhaps you recently upgraded or repaired your computer for example, because your hard drive was infected with a virus and you need to re-install everything, including your operating system and software like Office. Where it gets dicey is when you need to re-install the software that you have already legally purchased.
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In other words, for someone who’s buying a brand new Windows 8 or Mac OS computer and just needs to install Office 2013, you can absolutely buy a single-PC copy of the software (Office Home & Student, Office Home & Business, or Office Professional 2013) and install it onto that specific machine. “The license agreement does limit license holders to a single installation on a single device,” Shield said.”Given the fallibility of hardware and the upgrade-ability of PCs, it is unfortunate that the new Office version limits users to such a degree.” What does this mean for consumers? We spoke to Darren Shield, an attorney at the New York boutique intellectual property firm Zussman Law PLLC, to better understand the licensing terms in plain English. This means you can only install it on one computer – similar to the way operating systems come pre-loaded on devices but exclude backup media. It seems Microsoft quietly changed the licensing terms in its Office 2013 productivity suite so that you can no longer install the software on more than one device – ever.Īdam Turner from Australia’s The Age newspaper first reported on the changes in the Office 2013 End User Licensing Agreement, chronicling all the conflicting information he received from various Microsoft technical support and public relations staff about the updated language and found that retail copies of Office 2013 are now single-license. Even if you’ve figured out what programs you really need in your Office suite and what your budget will tolerate (see this chart that shows the different Office options), you now have to consider how many machines you’ll want running the latest version of Office. Microsoft isn’t making it easy to upgrade to Office 2013.
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